Inside the Full Conversation with Tony Moroney and Bärbel Wetenkamp
Agentic AI and Leadership is not just a shift in tools — it’s a fundamental rethinking of how organisations operate, communicate, and grow. In this Claruna Podcast episode, Tony Moroney, LinkedIn Top Voice and Managing Partner at Beta Digital, joins Bärbel Wetenkamp, CEO of Claruna Business Consulting, for a compelling dialogue hosted by The Swiss Quality Consulting. Together, they explore how agentic intelligence will transform leadership, customer experience, and the workplace as we know it.
🎥 Watch the full interview here:
https://youtu.be/WxfmJPb00sQ
What This Interview Offers You
This isn’t a technical tutorial on AI. It’s a strategic roadmap for leaders. The episode blends real-world examples with deep insights on how businesses must evolve — not only in what they do but in how they think. You’ll learn how to manage teams of AI agents, develop executive presence in a digital world, and future-proof your leadership through clarity, trust, and emotional intelligence.
Key Highlights
- Swarm Intelligence Meets Business Strategy: Tony explains how modern companies will resemble coordinated networks of AI agents — each handling risk, compliance, insights, or CX — and why this requires new leadership models, not just new technologies.
- The Human Edge Is Presence: Bärbel unpacks what leadership embodiment means in an AI-powered workplace — from voice and posture to emotional resonance and trust-building across digital platforms.
- From Faster to Smarter: Both guests critique the trend of “faster nonsense” — using AI to accelerate broken systems. They instead advocate for conscious design and strategic transformation, where AI enables new ways of working, not just faster old ones.
- Executive Calm in Chaos: With a background in martial arts, Tony shares why calm, breath control, and self-awareness are underrated executive skills in high-pressure decision-making environments.
What is Agentic AI?
Agentic AI is a form of artificial intelligence where multiple autonomous agents operate together, pursue different goals, and contribute to a shared outcome — much like departments or teams. In business, these AI agents can handle everything from marketing analytics to fraud detection, working semi-independently and feeding into a common goal.
Tony compares it to a football team — with AI defenders, strikers, midfielders — each trained for specific tasks but responding dynamically to the environment. Managing them requires less command-and-control and more orchestration and shared purpose. That’s the evolution of leadership.
What Happens to Human Leaders?
According to Bärbel, the rise of agentic AI demands a new kind of human leader: one who is emotionally aware, communication-strong, and adaptable in hybrid, distributed, and AI-augmented environments. It’s not about replacing people. It’s about preparing them to lead differently.
Her coaching experience shows that executives often focus on external change but neglect inner clarity. Without strong presence, purpose, and voice, leaders risk being drowned out by the very tools they deploy.
Lessons for CX, Culture, and the Boardroom
- Customer Experience is Still Human-Centric: Even when AI handles interactions, the real value lies in human moments — when things go wrong, when trust is needed, when care is expected.
- Culture Beats Code: Businesses that empower curiosity, decentralise decisions, and build psychologically safe environments will outpace those that simply automate tasks.
- Boards Need Digital Fluency: Tony calls for board members who understand AI not just as risk, but as value — and who ask better strategic questions about how it’s being used.
Who Should Watch This?
- CEOs and transformation leads redefining strategy
- People and culture heads navigating digital tension
- Customer experience teams building scalable empathy
- AI teams working with non-technical stakeholders
- Coaches and L&D leaders building next-gen leadership skills
Watch the Full Interview
This episode is rich in insight, strategy, and actionable takeaways. Whether you lead a team, a company, or a transformation project — it’s a must-watch.
▶️ https://youtu.be/WxfmJPb00sQ
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